Privacy Policy

M/s Millenium Services, Bangalore (referred to as "we", "us", or "our"), the proprietor of the online website anuragamatrimony.com, hereinafter referred to as Anuraga Matrimony, is committed to safeguarding the privacy of every user and member. We understand the importance of privacy and are dedicated to protecting the confidentiality and security of your personal information.

This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our website, mobile application, or any other services provided by Anuraga Matrimony (referred to as "we", "us", or "our"). In its commitment to providing a comprehensive and enriching online experience, Anuraga Matrimony offers a diverse array of online platforms and community services. The information gathered by Anuraga Matrimony comprises two categories:
(a) user-provided information and
(b) information automatically tracked during navigation (referred to as "Information").

By accessing Anuraga Matrimony website or application(s) and utilizing its services, you hereby agree to abide by the terms and conditions as well as the privacy policy. Through this agreement, you consent to the collection, storage, and utilization of the personal information you provide, including any updates or modifications thereto, for the provision of our services.

Anuraga Matrimony is committed to protecting the privacy and data of our users. This document outlines our comprehensive policies on data protection, user rights, and compliance with industry standards and regulations, including Meta’s policies.

USER INFORMATION

To access certain sites or services on our websites, users must provide specific information during the registration process. All Data collected is to provide our matchmaking services and to facilitate legal marriage Only. This information may include but is not limited to:

a) Your name, Gender, Marital Status

b) Mobile Number, Phone Number, Email address, Postal Address,

c) Family details such as Parents name, occupation, Siblings

d) Date of Birth, Time of Birth, Place of Birth, Age,

e) Education, Occupation, and related details

f) Hobbies, Interests, and related details

g) Personal Appearance, Habits, and related details.

h) Password

i) Community (Caste, Sub-Caste/Sub-Sect, Group, followings. etc) and Astrological details.

j) Your Partner preference in terms of Age, height, Marital Status, Education, occupation, country living, hobbies, interests, etc.

The data provided by users enables us to enhance our sites and deliver the most user-friendly experience possible. Personal data is used strictly for matchmaking purposes and improving user experience on our platform. Additionally, if you opt to establish a credit account with us to facilitate payment for the fees we charge, we may collect additional information such as a billing address, credit card number, credit card expiration date, and tracking information from checks or money orders.

All the information requested is contingent upon the specific service being utilized, and Anuraga Matrimony reserves the right to utilize the aforementioned user information to maintain, protect, and enhance its services, which include advertising services, as well as to develop new services.

Information provided will not be regarded as sensitive if it is openly available and accessible in the public domain or if it is disclosed under the Right to Information Act, 2005, or any other prevailing law.

COOKIES

To enhance the responsiveness of our websites for our users, we may utilize "cookies" or similar electronic tools to gather information and assign each visitor a unique, random number as a User Identification (User ID). This helps us understand individual user interests by utilizing the Identified Computer. If you do not voluntarily identify yourself (such as through registration), we will be unable to identify you, even if a cookie is assigned to your computer. Its important to note that a cookie can only contain information you provide, such as when requesting our Personalised Horoscope, and cannot access data from your hard drive. Additionally, our advertisers may place their own cookies on your browser if you interact with their ads, a process over which we have no control.

When you visit our site, our web servers automatically gather limited information about your computers Internet connection, including your IP address. Your IP address is a numerical identifier that directs Internet-connected computers to send data to your device, such as the web pages you request to view. Its important to note that your IP address does not personally identify you. We utilize this information to fulfil your requests for web pages, customize our site to align with our users interests, analyse traffic within our site, and provide advertisers with insights into the geographic locations of our visitors.

LINK TO THIRD PARTY SITES

Anuraga Matrimonys website and app may contain links to other websites. These external sites operate under their own privacy policies, which are beyond our control. Once you navigate away from our servers (which you can determine by checking the URL in your browsers location bar), any information you provide is subject to the privacy policy of the website you are visiting. Its important to note that this policy may differ from ours. If you cannot locate the privacy policy of any of these external sites via a link from their homepage, we recommend contacting the site directly for further information.

This principle extends to payment gateways, bank websites, payment wallets, UPI platforms, or any other payment sites linked through Anuraga Matrimony. While we strive to ensure the security and privacy of your information within our platform, once you navigate to these external payment platforms, their respective privacy policies govern the use and handling of your data. Therefore, we advise users to review the privacy policies of these payment service providers directly for a comprehensive understanding of how their nformation is managed.

When we share information with our advertisers, it is typically in the form of aggregated statistics regarding traffic to different pages within our website. This is intended to assist them in understanding our audience and validating the value of advertising on our platform. Additionally, upon registering with Anuraga Matrimony, we may periodically reach out to you to update your content. This ensures that we can provide you with features that we believe may be beneficial to you as a user.

Anuraga Matrimony has integrated third-party software for the generation of horoscopes and astrological matching of profiles. In order to facilitate this service, certain data is shared with the third party for the purpose of generating horoscopes and conducting astrological matching. Rest assured, we prioritize the security and confidentiality of our members data and ensure that only related data is shared for the intended purpose.

INFORMATION SHARING

Anuraga Matrimony may share sensitive personal information with third parties without obtaining prior consent from the user in the following limited circumstances:

Legal Requirements:

a) Sensitive personal information may be disclosed without prior consent from the user when requested or required by law, court order, governmental agency, or authority for purposes such as verification of identity, prevention, detection, investigation (including cyber incidents), prosecution, and punishment of offenses. These disclosures are made in good faith and the belief that such disclosure is reasonably necessary for enforcing the terms of service, complying with applicable laws and regulations, and ensuring the safety and security of our platform and users.

b) Anuraga Matrimony may share information within its group companies, as well as with officers and employees of such group companies, for the purpose of processing personal information on its behalf. We ensure that these recipients agree to process such information based on our instructions and in compliance with this Privacy Policy, as well as any other relevant confidentiality and security measures in place.

c) In cases of emergencies where the health or safety of individuals may be at risk, we may disclose sensitive personal information to appropriate authorities or entities.

d) To enforce our terms of service, privacy policy, or other agreements, we may share sensitive personal information as necessary.

Its important to note that such disclosures would be made in accordance with applicable laws and regulations, and we would endeavour to minimize the extent of disclosure to the extent possible while fulfilling legal obligations or protecting the interests of our users and the public.

Anuraga Matrimony does not engage in the sale, rental, or loan of any identifiable information at the individual level regarding its customers to any third party. Rest assured that any information you provide us is handled with the utmost care and security. We are committed to safeguarding your privacy. However, if we are legally obligated by law or legal process to provide information about a customer, we are bound to fully cooperate.

ACCESSING AND UPDATING PERSONAL INFORMATION

When utilizing Anuraga Matrimony websites, we endeavor to provide you with access to your personal information upon request, and we commit to rectifying any inaccuracies or deficiencies in such information, to the extent feasible. However, this is subject to any legal requirements or legitimate business purposes necessitating the retention of such information. Users have the right to access their personal data held by Anuraga Matrimony.

We request individual users to identify themselves and specify the information they seek to access, correct, or remove before processing such requests. We reserve the right to decline requests that are unreasonably repetitive or systematic, require disproportionate technical effort, jeopardize the privacy of others, or are extremely impractical (such as requests involving information stored on backup tapes), or for which access is not otherwise mandated.

In cases where we provide information access and correction, we offer this service free of charge, except in instances where fulfilling the request would require a disproportionate effort.

Please note that due to the nature of our service maintenance, residual copies of your information may persist for a period on our active servers and remain in our backup systems even after deletion. We take reasonable measures to ensure the eventual deletion of such information.

Users can request corrections to any inaccuracies in their personal records by various means. We will update the information promptly upon receiving a correction request.

INFORMATION SECURITY
We implement appropriate security measures to safeguard against unauthorized access, alteration, disclosure, or destruction of data. All user data is stored securely using industry-standard encryption methods. These measures include internal reviews of our data collection, storage, and processing practices, as well as security protocols such as encryption and physical security measures to prevent unauthorized access to systems where personal data is stored. We employ robust security measures to protect data against unauthorized access, alteration, or destruction.

All information collected on Anuraga Matrimony is securely stored within a controlled database. This database is hosted on servers protected by firewalls, with access restricted via password protection and stringent limitations. However, while we maintain effective security measures, it's important to acknowledge that no system is entirely impervious to breaches. We cannot guarantee the absolute security of our database or assure that information transmitted to us over the Internet will not be intercepted.

User data is retained for as long as necessary to provide our services. Users can request the deletion of their data at any time, and we will comply promptly, subject to legal obligations.

Furthermore, any information you disclose in discussion areas is accessible to anyone with Internet access. As the internet is continuously evolving, we may update our privacy policy to accommodate future changes as necessary. Rest assured, our utilization of any gathered information will always align with the policy under which it was collected, regardless of any future alterations.

We utilize third-party advertising companies to serve advertisements when you visit our website. These companies may collect non-personally identifiable information about your visits to our site and other websites to provide advertisements about products and services that may be of interest to you. Please note that this information does not include your name, address, email address, or telephone number.

Regular security audits and vulnerability assessments are conducted to identify and mitigate potential risks.

Grievance Redressal :
Any complaints, instances of abuse, or concerns regarding content, comments, or breaches of these terms should be promptly communicated to the designated grievance officer. You can reach out to the grievance officer via written correspondence or email, signed with an electronic signature, and send it to info@anuragamatrimony.com. Rest assured, your concerns will be addressed promptly and appropriately.

Certainly, we understand the importance of providing specific information in a complaint regarding copyright infringement. If you wish to file such a complaint, please include the following details:

1. A physical or electronic signature of a person authorized to act on behalf of the copyright owner for the complaint.

2. Identification of the copyrighted work claimed to have been infringed.

3. Identification of the material on our website that is claimed to be infringing or to be the subject of infringing activity.

4. The address, telephone number, or email address of the complaining party.

5. A statement that the complaining party has a good-faith belief that the use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law.

6. A statement, under penalty of perjury, that the information in the notice of copyright infringement is accurate, and that the complaining party is authorized to act on behalf of the owner of the right that is allegedly infringed.

Please ensure that all necessary information is provided accurately to expedite the resolution of your complaint.

Childrens Privacy:
Our services are not directed at individuals under the age of 18, and we do not knowingly collect personal information from children. If you believe that we have inadvertently collected information from a child, please contact us immediately.

User Rights

1. Right to Access:

   • Users have the right to access their personal data held by Anuraga Matrimony.
   • Requests for data access can be made through our support team, and we will provide the requested information in a timely manner.

2. Right to Correction:

   • Users can request corrections to any inaccuracies in their personal data.
   • We will update the information promptly upon receiving a correction request.

3. Right to Deletion:

   • Users have the right to request the deletion of their personal data.
   • Upon receiving a deletion request, we will remove the data from our systems, except where retention is required by law.

4. Right to Restriction:

   • Users can request the restriction of their data processing in certain circumstances, such as when they contest the accuracy of the data.
   • We will comply with such requests as per applicable regulations.

5. Right to Object:

   • Users can object to the processing of their data for direct marketing purposes.
   • We provide easy opt-out options for users who do not wish to receive marketing communications.

Compliance with Metas Policies

     Data Sharing with Meta:

• Any data shared with Meta platforms for advertising purposes is done in compliance with Metas data policies.
• User data is anonymized or aggregated to ensure privacy when used for ad targeting on Meta platforms.

• Adherence to Meta’s Guidelines:
• We comply with Meta’s guidelines on data protection and user privacy.
• Regular audits are conducted to ensure compliance with Meta’s policies and other relevant regulations.

• User Consent:

• Explicit user consent is obtained before sharing data with Meta or any other third parties.
• Users are informed about the purposes of data sharing and their rights to opt out.

Changes to this Privacy Policy:
We reserve the right to update this Privacy Policy periodically. We may notify you of any significant changes by posting the revised policy on our website or through other appropriate means.

We advise every member to review the privacy policy, terms and conditions, and other relevant documents periodically. Its important to stay informed about any updates or changes that may occur, ensuring that you are aware of your rights, responsibilities, and the latest policies governing your use of Anuraga Matrimonys services. Your continued use of our services after the effective date of the updated policy constitutes your acceptance of the changes.

Unsubscription of  Membership or Deletion of Profile.

You are free to unsubscribe or delete your profile from the Anuraga Matrimony website and app. Members are kindly requested to log in and submit the deletion request from the menu for unsubscribing and select the option to unsubscribe or delete their membership. Alternatively, they can send an email from their registered email address (as listed in their profile) to us, requesting the same. We will promptly process such requests to unsubscribe or delete memberships. However, we will try to know the reason for deletion by calling you on the registered Telephone / Mobile numbers. We may cancel the request upon convincing you to continue to use our services in case you have not found the right match. 

Unsubscribing or deleting your account is a permanent action, and your account cannot be retrieved once the process is completed. Therefore, its essential to consider your decision carefully before proceeding with the deletion process. Any remaining subscription, whether partial or full, cannot be transferred to another account. We advise you to read Refund and Cancellation Policy page of the website/app for more details.

Services through franchisees

Anuraga Matrimony may extend its services through franchisees, with all operations being monitored by Millenium Services. Franchisees are recognized to provide services under the Anuraga Matrimony brand, adhering to the standards and guidelines set forth by the parent company, Millenium Services.

Contact Us:
If you have any inquiries or concerns regarding this Privacy Policy or our practices, please reach out to us at info@anuragamatrimony.com or on +91-8105626363.

You can also visit our office: # 619, 4th Cross, Hanumanthnagar, Bangalore - 560056.

By utilizing our services, you acknowledge and agree to the terms of this Privacy Policy. Thank you for entrusting Anuraga Matrimony with your information. We are committed to maintaining the highest standards of privacy and data protection for our users.